- All orders with free shipping selected will be delivered via USPS First Class Mail. USPS Priority Mail, FedEx and UPS are available at a flat rate and pricing is displayed on the checkout page. Next Day Air shipping is also available at a competitive rate. Shipping rates are subject to change.
- Shipping times are not guaranteed as OnlyPure has no control over freight carrier services.
- Express shipping is available at checkout but delivery times may vary according to your location.
- Lost or stolen packages are to be dealt with directly from the customer and the shipping carrier. OnlyPure does not take liability for lost or stolen packages.
- All shipments from OnlyPure to customers are subject to the terms of the shipping carrier:
United States Postal Service Terms: https://about.usps.com/publications/pub32/pub32_terms.htm
United Postal Service Terms: https://www.ups.com/us/en/help-center/legal-terms-conditions/service.page
Federal Express Shipping Terms: https://www.fedex.com/en-us/service-guide/terms.html
Refund and Returns Policy
Please inspect your products carefully upon arrival to ensure that they are not defective or have not been damaged during shipment. Claims for damaged products must be made within 72 hours of receiving the product to firstname.lastname@example.org or by calling customer services at 844-530-4663.
- . We encourage you to provide details of the damage, and including photo proof of damage within that time frame.
- If you are not satisfied with our products, you may request a refund. At the sole discretion of OnlyPure, LLC. we may accept a return of the products for a refund of your full purchase price, less the original shipping and handling costs, provided such return is made within THIRTY (30) days of delivery with valid proof of purchase and provided such products are returned in their original condition. To return products, you must email our Returns Department at email@example.com. to obtain a Return Merchandise Authorization (“RMA”) number before shipping your product. No returns of any type will be accepted without an RMA number. You are responsible for all shipping charges on returned items. You bear the risk of loss during shipment. We therefore strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
- Returns with an RMA should be shipped to OnlyPure, LLC. Po Box 239 Montrose, CO 81402.
- Refunds will be processed within approximately five business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the Site. WE OFFER NO REFUNDS ON SALE PRODUCTS OR ANY PRODUCTS DESIGNATED ON THIS SITE AS NON-RETURNABLE.
- For defective returns, please refer to the manufacturer’s warranty (see Section 12 and Section 13 in the Website Terms and Conditions) included with the product or as detailed in the product’s description on our Site.